Customer Service Administrator

Confidential; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free parking

Flexible working hours

No weekends

Excellent training and progression

Job summary

Confidential in Leeds is seeking a Customer Service Administrator to join their team on a permanent basis, starting ASAP. You will be the first point of contact for customers, providing quotations and supporting with enquiries while processing orders end-to-end.

Role involves liaising with patients and healthcare professionals to ensure top-tier client care, updating systems, handling documentation, and processing any issues or refunds in the aftercare stage.

Qualifications

• Previous customer service and administrative experience.
• Strong communication skills and telephone manner.
• Empathetic and understanding with a professional demeanor.
• Able to work under pressure in a busy environment.

Responsibilities

• Provide quotations and support enquiries alongside order processing from start to finish.
• Liaise with customers, patients and healthcare professionals to ensure high-quality client care.
• Update systems and complete relevant documentation and paperwork.
• Handle aftercare, resolve refunds and processing issues when they arise.
• Ensure a seamless order journey and cross-team collaboration.
• Deliver excellent service in a fast-moving environment.

Skills

Customer service

Administration

Telephone manner

Communication

Team player

Job description

Michael Page have partnered with a reputable and progressive manufacturing business in Leeds to recruit for a Customer Service Administrator to join their team on a permanent basis to start asap!

This would be an exceptional opportunity for someone experienced within customer services and administration looking to join a company which are experts in their market and have a fantastic reputation for client care!

Description

As a Customer Service Administrator you will be first point of contact for customers will be providing quotations and supporting with any enquiries alongside order processing from start to finish.

The role will be working closely with other members of the business to provide a seamless order journey for each customer and will be liaising with patients and healthcare professionals ensuring the highest standard of client care.

You will be providing administrative support ensuring systems are updated and completing any relevant documentation and processing paperwork as requested.

Aftercare will be also be a key responsibility within the role and also processing any issues or resolving any refunds if they do come into the business!

If you are passionate about helping and supporting customers thrive in a busy environment we would love to hear from you!

Profile

• Previous customer service and administrative experience


• A strong communicator and an excellent telephone manner


• Empathetic and understanding


• Professional and a personable approach


• Able to work under pressure in a busy fast moving environment


• A keen eye for detail and a high regard for accuracy


• An excellent team player

Job Offer

• Salary of 28000+


• reputable manufacturing business in Leeds


• full training provided


• excellent progression and development routes


• growing business with excellent name within their market


• good accessible location


• free parking


• flexible working hours


• no shift patterns or weekends


• good benefits package


• generous holiday allowance


• great team and culture


• immediate interviews being held