Contact Centre Advisor

Confidential; Leeds; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free parking

No shift patterns or weekends

Immediate interview and start

Job summary

Confidential in Morley near Leeds is recruiting a Permanent Contact Centre Advisor to start asap due to expansion. You will work in the insurance department handling claims, gathering details and supporting evidence from enquiry to settlement.

The role involves inbound/outbound calls, a busy inbox, and responding to emails. Criteria include previous contact centre or customer service experience, or knowledge in vehicle repairs/parts retail; you must work well under pressure and be a strong team

Qualifications

• Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail.

Responsibilities

• Handle a range of customer queries via telephone, inbound/outbound calls and emails.
• Gather required details and support evidence; manage the claim from initial enquiry to settlement.
• Work with third parties and providers to resolve issues and meet SLAs.

Skills

Customer service

Job description

Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!

This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.

Client Details

Michael Page have partnered with a reputable Automotive Business in Morley to recruit for a Permanent Contact Centre Advisor to start asap due to expansion!

This would be an exceptional opportunity for someone experienced within customer services or someone that has vehicle repair/ vehicle parts retail experience.

Description

As a Contact Centre Advisor you will be working in the insurance department working closely with customers who need to make a claim on their policy.

You will be gathering all required details and support evidence handling the claim from the initial enquiry to settlement.

The role will be handling a range of queries along the way working closely with third parties and providers to come to a quick resolution and you will be ensuring targets and service level agreements are met.

Main communication with customers will be over the telephone this will be through inbound and outbound calls alongside looking after a busy inbox and responding to any emails coming into the business.

Profile

Previous Contact Centre/Customer Service Experience or skills within vehicle repairs/vehicle parts retail

Able to work under pressure in a fast paced volume environment

Excellent communication skills and a confident telephone manner

Passionate about helping customers and delivering the best service

An excellent team player

Job Offer

Salary of 26200+ reputable business within the Automotive Sector+ full training provided+ excellent progression and development opportunities+ growing business with lots of exciting plans for the year ahead+ central location in Leeds and easily accessible from surrounding Bradford areas+ free parking+ excellent benefits+ no shift patterns or weekends+ excellent facilities and offices+ great team and culture+ immediate interview and start