Customer Experience Advisor

Quadient; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in Greater London is looking for a Customer Experience Advisor to provide exceptional support to customers. This role involves resolving queries via telephone, email, and live chat while ensuring customer satisfaction. Successful candidates will excel in communication and problem-solving. The position offers a hybrid work model, promoting work-life balance and career growth through various development opportunities.

Benefits

Flexible work model

Access to online learning platform

Competitive rewards

Employee assistance program

Qualifications

• Ideal candidates should have customer service experience in a telephone or retail environment.
• Must display confidence when communicating with customers.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Provide first-level support for customers via phone, email, and live chat.
• Resolve customer queries related to services, accounts, and payments.
• Keep the CRM updated and follow up on requests efficiently.

Skills

Customer service experience

Excellent communication

Creative problem-solving

Organizational skills

Self-motivation

Job description

Company Description

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

Job Description

We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect.

Opportunity is offered hybrid at our Stratford, London office (2 days/week in office, 3 days from home)

Your role in our future

• You’ll provide first level support for all customers via telephone, email and live chat.
• You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more.
• You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done.
• We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

Qualifications

• You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail.
• You’re excellent on the phone, personable and confident in talking to customers
• You demonstrate creative problem-solving approach
• You’re organised, and can manage multiple, simultaneous assignments
• You’re self-motivated with the ability to work under pressure and to challenging deadlines

Additional Information

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [e-mail]

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.