Customer Experience Advisor

One Utility Bill Ltd.; England; On-site; GBP 25,000 - 31,000; Full time

Job summary

One Utility Bill Ltd. is seeking a Customer Support Advisor to join our warm, fast-growing team. The role focuses on front-line customer interactions via live chat, phone and email, resolving issues promptly and leaving customers satisfied.

You’ll work on a rota between 8am and 6pm, with some Saturdays as part of a friendly culture that values excellent service and a positive customer experience. The salary is £27,976 per annum with £2,000 annual bonus if objectives are met.

Qualifications

• Must be great at multitasking and deliver amazing customer service.
• Experience handling live chats, phone calls and emails to resolve queries swiftly.
• Calm and composed under pressure with a strong customer-first mindset.

Responsibilities

• Engage with customers and address their issues to ensure satisfaction.
• Handle live chats, phone calls and emails efficiently to resolve queries.
• Maintain a high standard of service aligned with our TrustPilot score.
• Rectify issues that negatively impact customer experience and turn it positive.

Skills

Customer service

Multitasking

Communication

Phone support

Tools

Live chat

Job description

One Utility Bill Ltd. is seeking a Customer Support Advisor to join our warm, fast-growing team. The role focuses on front-line customer interactions via live chat, phone and email, resolving issues promptly and leaving customers satisfied.

You’ll work on a rota between 8am and 6pm, with some Saturdays as part of a friendly culture that values excellent service and a positive customer experience. The salary is £27,976 per annum with £2,000 annual bonus if objectives are met.