Customer Service

Confidential; Welwyn Garden City; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Employee discounts and savings

Private health insurance

Relaxed dress code

Day off on your birthday

Investors in People accredited

Job summary

Confidential is seeking a pragmatic Utility Service Advisor to join our busy utility team in Welwyn Garden City. You will resolve customer queries, coordinate tenancy changes, and maintain accurate records while delivering exceptional service to members.

The role is permanent, full-time (37 hours, Monday–Friday) with some flexibility and part-remote options. A background in customer service and Excel proficiency will help you thrive in a fast-paced environment.

Qualifications

• Strong customer service mindset with analytical and problem-solving skills.
• Excellent organisation, prioritisation, and attention to detail.
• Assertive, self-motivated, and naturally curious.
• Confident communicator, both written and verbal.
• Proficiency in Excel.
• Ability to adapt, improve processes, and work to deadlines.
• Determination to challenge inaccurate information from suppliers when needed.
• Preferred, but not essential: Knowledge of the UK energy market.
• Previous experience in utility customer service.

Responsibilities

• Manage and resolve utility customer service queries within agreed timescales.
• Tackle queries of varying complexity with professionalism and persistence
• Coordinate tenancy changes and update supplier records.
• Build strong relationships with utility suppliers and internal teams.
• Confirm contract information with suppliers and validate invoices.
• Issue contract terminations and resolve any supplier objections.
• Keep up-to-date with industry changes and share updates internally.
• Maintain accurate internal system records for queries and contracts.
• Support the Utilities Team Manager with ad-hoc projects and tasks.

Skills

Customer service mindset

Analytical skills

Problem solving

Written and verbal communication

Excel proficiency

Deadline adherence

Supplier challenge ability

UK energy market knowledge

Utility customer service experience

Tools

Excel

Job description

Utility Service Advisor

- Job Title: Utility Service Advisor - Location: Welwyn Garden City, Herts - Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months - Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote Utility Service Advisor:

• - Do you have experience working in a busy, fast paced customer service or support position?
• - Do you thrive on solving problems and helping customers find the right solution?
• - Is delivering excellent customer service something you are genuinely passionate about?
• - Does a varied role where no two days are the same appeal to you?
• - Would the opportunity to join a highly established, market leading organisation that is continuing to grow and invest in its people spark your interest?
• - Maybe you have a genuine interest in the UK energy sector or global news and trends affecting the energy markets?
• - Would being able to make a real difference by delivering outstanding service to members be rewarding for you?

Our Client

Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Utility Service Advisor

Job Role

Do you thrive on solving problems, keeping customers happy, and getting to the bottomof tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team. In this role, you ll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You ll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion. If you re driven to solve problems, great with people, and thrive in a fast-paced environment, we d love to hear from you.

Job Duties

• Manage and resolve utility customer service queries within agreed timescales.
• Tackle queries of varying complexity with professionalism and persistence
• Coordinate tenancy changes and update supplier records.
• Build strong relationships with utility suppliers and internal teams.
• Confirm contract information with suppliers and validate invoices.
• Issue contract terminations and resolve any supplier objections.
• Keep up-to-date with industry changes and share updates internally.
• Maintain accurate internal system records for queries and contracts.
• Support the Utilities Team Manager with ad-hoc projects and tasks.

Skills

• Strong customer service mindset with analytical and problem-solving skills.
• Excellent organisation, prioritisation, and attention to detail.
• Assertive, self-motivated, and naturally curious.
• Confident communicator, both written and verbal.
• Proficiency in Excel.
• Ability to adapt, improve processes, and work to deadlines.
• Determination to challenge inaccurate information from suppliers when needed.
• Preferred, but not essential: Knowledge of the UK energy market.
• Previous experience in utility customer service.

Benefits

• Pension scheme
• Employee discounts and savings
• Private health insurance
• Relaxed dress code
• Day off on your birthday
• Investors in People accredited