Water Utility Customer Experience Advisor

South East Water; Snodland; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Volunteer days

Cycle to work

Health plan

Life assurance

Wellbeing benefits

Job summary

South East Water is seeking a motivated Customer Service Advisor in the United Kingdom. You’ll help customers with bills, refunds, and changes, delivering strong service with targets in mind. Training and progression are highlighted as key benefits, with a structured shift pattern and regular Saturday work every six weeks.

Starting salary is £25,948.87 with additional bonus opportunities. The role includes thorough induction, ongoing coaching, and a supportive environment to grow within the

Qualifications

• GCSE Maths and English at Grade 4/C (or equivalent).
• Commitment to providing excellent customer service.
• Dedication to finding the best solutions to problems.
• Excellent computer abilities.
• Outstanding writing and vocal communication abilities.

Responsibilities

• Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales and contribute to customer satisfaction score.
• Maintain focus on meeting targets and adhere to business processes, data protection, regulatory compliance and attendance.
• Build relationships with peers and colleagues to enhance the team working environment, resolve customer problems and ensure successful productivity.
• Proactively use information and resources to ensure that skills and knowledge are kept up to date and continuously developed.
• Attend and contribute to team meetings with team, peers and colleagues.
• To be available to support the business in peak periods by covering post room and reception duties and by being part of a standby rota emergency periods.

Skills

Customer service

Communication

Computer skills

Problem solving

Education

GCSE Maths & English

Job description

South East Water is seeking a motivated Customer Service Advisor in the United Kingdom. You’ll help customers with bills, refunds, and changes, delivering strong service with targets in mind. Training and progression are highlighted as key benefits, with a structured shift pattern and regular Saturday work every six weeks.

Starting salary is £25,948.87 with additional bonus opportunities. The role includes thorough induction, ongoing coaching, and a supportive environment to grow within the