Customer Experience Adviser

Seetec; West of England; On-site; GBP 27,000; Full time

Job summary

A leading employment services provider is looking for a Customer Experience Adviser based in Bristol. This role involves being the first point of contact for participants, providing welcoming services while supporting individuals on their journey to sustainable employment. Candidates must demonstrate strong customer service skills, IT literacy, and the ability to build relationships. The position also involves administrative duties and fostering a welcoming environment for participants. Competitive salary and benefits are included.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Company Pension Scheme

Health Insurance Allowance

Employer-Paid Healthcare Cash Plan

Annual Pay Review

Qualifications

• Proven experience in customer service roles.
• Ability to maintain positive relationships with clients.
• Strong attention to detail and multitasking abilities.

Responsibilities

• Be the first point of contact for participants.
• Complete the pre-referral process with Job Centre staff.
• Conduct welcome meetings for new participants.

Skills

Customer service-oriented attitude

Relationship building

IT literacy

Administrative experience

Communication skills

Knowledge of local labour market

Education

NVQ Level 2 or 3 in Business Administration

Tools

MS Office

Microsoft Teams

Job description

Job Overview

We’re seeking a dynamic and customer-focused Customer Experience Adviser to be the welcoming face of our team.

In this role, you’ll be the first point of contact for participants and stakeholders, providing a welcoming and efficient service both in person and over the phone. You’ll play a key part in supporting individuals on their journey to sustainable employment, while ensuring smooth programme transitions and delivering exceptional customer service.

You’ll facilitate warm handovers from Jobcentre Plus and complete all necessary start‑up administration such as identification checks and initial assessments. You’ll also support Employment Advisers during periods of absence, organise and deliver job search activities including CV preparation and application support, and build strong relationships with local employers to assist with recruitment events and vacancy campaigns.

Additionally, you’ll provide ongoing support to participants in work, deliver high‑quality administrative support by managing office supplies and maintaining a professional office environment, and handle petty cash payments accurately.

If you are passionate about helping people achieve their goals and thrive in a role that makes a real difference, we’d love to hear from you.

Benefits

Competitive salary of £27,000 p.a. with great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme – 5% Employee, 5% Employer
• Health Insurance Allowance
• Employer‑Paid Healthcare Cash Plan, incl. 3× salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver commuter tickets
• Refer a Friend Scheme

Key Responsibilities

• Promote the Employability programme positively to ensure potential participants have full understanding of the programme and its benefits.
• Support Employment Advisers during periods of annual leave, including covering stakeholder meetings and ensuring continuity of service for participants.
• Conduct welcome/introduction meetings for small groups or individuals (mandatory and voluntary), either face to face or via phone or video call.
• Complete the pre‑referral process (warm handover meeting) including checking suitability for the programme and liaise with Job Centre staff for referral sign‑off.
• Undertake initial assessments with customers.
• Organise and undertake job search/job club activity on a 1‑2‑1 or group basis for example, preparing CV’s, support with applications, promoting relevant job opportunities to customers.
• Provide regular reviews and ad‑hoc support and advice to enable Participants to maintain employment‑by ensuring effective and quality support is provided within the workplace.
• Develop an understanding of specialist sign‑posting services in the local area/region.
• Source suitable job opportunities within the local labour market and support the Employer Engagement Team with recruitment events and bulk vacancy campaigns.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, X etc.
• Provide necessary pre‑employment support, e.g. travel planning, work wear etc. and maintain ongoing support to Participants upon entering employment where required.
• Support with Exit Reports as Participants leave the programme.
• Maintain updated knowledge on all of Restart’s specific services.
• Obtain necessary information from participants to follow prescribed process and a bespoke participant journey, documenting important information for future reference.
• Collect and record feedback and information.
• Manage office supplies, including placing and monitoring stationery orders to maintain adequate stock levels.
• Maintain and update notice boards.
• Ensure the office environment remains tidy, professional, and welcoming.
• Handling petty cash payments to customers and accurate recording these payments to customers files and finance records.
• Support colleagues and management with ad‑hoc administrative tasks to meet business needs.

Skills and Experience

Essential

• Positive, service‑oriented attitude with proven experience in a customer service‑related role.
• Ability to build, foster and maintain positive relationships with all contact points, ensuring the best possible experience, even with challenging customer conversations.
• IT literate with familiarity of MS Office products and modern digital technologies, i.e. Microsoft Teams.
• Proven experience in administrative roles, ideally within employability, recruitment, or HR.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• A good working knowledge of the local labour market.

Desirable

• An understanding of the barriers unemployed job seekers face in obtaining a new job.
• NVQ Level 2 or 3 in Business Administration or equivalent.
• Knowledge of the employability industry.
• Experience of working with people in the provision of ‘information, advice & guidance’.
• Full driving licence.

Location

Location: Bristol

Hours

Flexible working, including job share, is available for this position – 37 hours a week.

Closing Date

Closing Date: 5 January 2026

For further information, please contact our experienced Internal Recruitment Team on 01702 208282.