Customer Experience & Admin Coordinator

Tesco; Greater Manchester; On-site; GBP 21,000 - 24,000; Full time

Job summary

Tesco Eccles is seeking a friendly, organised Customer Service & Administration Assistant to join our team. This varied role combines general administration, customer service, order processing and stock support, ensuring orders are accurate and customers receive clear communication.

Full training will be provided; you will work with colleagues to maintain records, resolve stock discrepancies, contact customers about updates, and help improve processes while delivering a professional, helpful

Qualifications

• Highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Comfortable checking information and questioning anything that doesn’t look right.
• A good team player who is happy to assist colleagues when needed.
• Reliable, adaptable and willing to learn new processes.

Responsibilities

• Review and overcheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders and adjust or improve the process where necessary.
• Assist with investigating and resolving stock discrepancies, working with the relevant internal teams where required.
• Book goods inaccurately using the internal system.
• Monitor stock availability and contact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer orders accurately and efficiently.
• Complete and maintain returns documentation and ensure returned goods are processed correctly.
• Contact customers by telephone to deal with queries, provide updates and assist with any issues relating to their orders.
• Respond to and assist within internal queries from colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.

Skills

Organised

Attention to detail

Computer skills

Phone communication

Customer focus

Problem solving

Team player

Reliability & learning

Job description

Tesco Eccles is seeking a friendly, organised Customer Service & Administration Assistant to join our team. This varied role combines general administration, customer service, order processing and stock support, ensuring orders are accurate and customers receive clear communication.

Full training will be provided; you will work with colleagues to maintain records, resolve stock discrepancies, contact customers about updates, and help improve processes while delivering a professional, helpful