Customer Experience & Admin Coordinator

Tesco; Eccles; Ibrido; GBP 21.000 - 27.000; Tempo pieno

Descrizione del lavoro

Venus Wine and Spirit Merchants Ltd is seeking a friendly, organised Customer Service & Administration Assistant. The role combines general administration, order processing, stock support and customer communication to ensure orders are processed accurately and customers are kept informed.

Full training will be provided, so prior experience in all aspects is not essential. We value reliability, willingness to learn and a proactive approach to improving processes and efficiency.

Competenze

• Reliable, organised and proactive with a strong attention to detail.
• Confident communicating with customers and colleagues.
• Willing to learn and follow training provided.

Mansioni

• Review and check AI-generated orders for accuracy and standards.
• Identify issues or trends in AI-generated orders and suggest process improvements.
• Assist with investigating and resolving stock discrepancies with relevant teams.
• Book goods accurately using the internal system.
• Monitor stock availability and contact customers about out-of-stock items.
• Invoice customer orders accurately and efficiently.
• Complete and maintain returns documentation and ensure proper processing of returned goods.
• Contact customers by telephone to resolve queries and provide order updates.
• Respond to internal queries from colleagues and other departments.
• Maintain accurate records and complete all administration promptly.
• Follow company processes and highlight opportunities to improve efficiency and accuracy.
• Provide friendly, professional service to customers and colleagues.
• Undertake other reasonable administrative duties as required.
• Be highly organised with excellent attention to detail.
• Confident using computer systems and able to learn new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• A good team player who is happy to assist colleagues.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while knowing when to ask for support.

Conoscenze

Customer service

Administrative tasks

Order processing

Stock support

Communication skills

Attention to detail

Telephone etiquette

Learning attitude

Strumenti

Internal systems

Stock management software

Descrizione del lavoro

Venus Wine and Spirit Merchants Ltd is seeking a friendly, organised Customer Service & Administration Assistant. The role combines general administration, order processing, stock support and customer communication to ensure orders are processed accurately and customers are kept informed.

Full training will be provided, so prior experience in all aspects is not essential. We value reliability, willingness to learn and a proactive approach to improving processes and efficiency.