Customer Service Administrator

Shrops Hire Solutions; Shrewsbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Shrops Hire Solutions is seeking an organised administrator with strong customer service skills to join our team in Shropshire. The role involves handling customer enquiries, processing orders, and supporting daily operations.

Experience in logistics or distribution is advantageous, with good IT skills and a proactive attitude. You will work in a fast-paced environment and coordinate across internal teams to ensure accuracy and service excellence.

Qualifications

• Previous experience in a customer service or administrative role.
• Experience within a trade, logistics, or distribution environment is advantageous.
• Strong communication and organisational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Good attention to detail and problem-solving abilities.
• Confident IT skills including Microsoft Office and internal systems.
• A positive and proactive attitude with the ability to work well within a team and have a very self motivated work ethic.

Responsibilities

• Handling customer enquiries via phone and email in a professional and timely manner.
• Dealing with orders, deliveries and resolving customer queries on a daily basis.
• Supporting the wider operations with daily administrative tasks.
• Processing, orders, and maintaining accurate records.
• Liaising with local trade, customers, and internal teams face to face and via phone.
• Managing documentation and general office administration including copying and filing.
• Ensuring a high standard of customer service is maintained at all times.

Skills

Customer service

Administration

Communication

Organisational skills

Multi-tasking

Attention to detail

Problem solving

Education

High school equivalent or above

Tools

Microsoft Office

Internal systems

Job description

Handling customer enquiries via phone and email in a professional and timely manner.

Dealing with orders, deliveries and resolving customer queries on a daily basis.

Supporting the wider operations with daily administrative tasks.

Processing, orders, and maintaining accurate records.

Liaising with local trade, customers, and internal teams face to face and via phone.

Managing documentation and general office administration including copying and filing.

Ensuring a high standard of customer service is maintained at all times.

Location: Telford, Shropshire

Previous experience in a customer service or administrative role.Experience within a trade, logistics, or distribution environment is advantageous.Strong communication and organisational skills.Ability to manage multiple tasks in a fast-paced environment.Good attention to detail and problem-solving abilitiesConfident IT skills including Microsoft Office and internal systems.A positive and proactive attitude with the ability to work well within a team and have a very self motivated work ethic.