Customer Care & Admin Coordinator (Order & Stock)

Booker Group plc; Eccles; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Tesco discounts

Tesco Mobile discounts

Insurance discounts

Reward Gateway access

Booker colleague card

Job summary

Venus Wine and Spirit Merchants Ltd is hiring a friendly Customer Service & Administration Assistant in Eccles. The role combines admin work, customer service, order processing and stock support to ensure accurate orders and clear communication. Full training is provided and reliability, organisation and willingness to learn are key.

You will handle inquiries by phone, monitor stock, resolve issues with internal teams and maintain records with attention to detail in a busy environment.

Qualifications

• Highly organised with excellent attention to detail.
• Confident using computer systems and learning new software quickly.
• Comfortable speaking to customers over the telephone and communicating professionally.
• Friendly, approachable and customer-focused.
• Able to work accurately in a busy environment.
• Proactive and willing to identify problems and find solutions.
• Reliable, adaptable and willing to learn new processes.
• Confident working independently while also knowing when to ask for support.

Responsibilities

• Review andovercheck AI-generated orders, ensuring orders are accurate and meet the required standards.
• Identify any issues or trends within AI-generated orders andadjust or improve the process where necessary.
• Assist with investigating and resolvingstock discrepancies, working with the relevant internal teams where required.
• Book goods inaccurately using the internal system.
• Monitor stock availability andcontact customers regarding out-of-stock items, providing clear and helpful information and discussing suitable solutions where appropriate.
• Invoice customer ordersaccurately and efficiently.
• Complete and maintainreturns documentationand ensure returned goods are processed correctly.
• Contact customers by telephone todeal with queries, provide updates and assist with any issuesrelating to their orders.
• Respond to and assist withinternal queriesfrom colleagues and other departments.
• Maintain accurate records and ensure all relevant administration is completed promptly.
• Follow company processes and procedures while highlighting opportunities to improve efficiency and accuracy.
• Provide a friendly, professional and helpful service to both customers and colleagues.
• Undertake other reasonable administrative duties as required to support the wider team.

Skills

Highly organised

Attention to detail

Proactive problem solving

Customer focused

Telephone communication

Team player

Job description

Venus Wine and Spirit Merchants Ltd is hiring a friendly Customer Service & Administration Assistant in Eccles. The role combines admin work, customer service, order processing and stock support to ensure accurate orders and clear communication. Full training is provided and reliability, organisation and willingness to learn are key.

You will handle inquiries by phone, monitor stock, resolve issues with internal teams and maintain records with attention to detail in a busy environment.