Customer Excellence & Orders Specialist

Confidential; England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Life Assurance (4x annual salary)

Group Income Protection

Employee Assistance Programme

Discounted gym membership

Flexitime scheme

Free on-site parking

Staff canteen with kitchen facilities

Complimentary refreshments

Job summary

Confidential in the United Kingdom is seeking a Customer Excellence Associate to join an office-based team. This role blends pre and post-order customer service, processes orders, quotations and enquiries while upholding quality administration standards.

Based at one of their UK Sales & Service Centres, you'll work 35.25 hours per week, Monday to Friday, with flexible start and finish times inside core hours and an early finish on Fridays.

Qualifications

• Experience in office-based customer service order processing or a sales support role
• Excellent data entry accuracy and attention to detail
• Experience working with multiple systems and a CRM
• Excellent communication skills, both written and verbal
• Ability to prioritise workload and adapt to changing demands
• A methodical and process-driven approach
• Strong problem-solving skills and a proactive attitude
• Experience within a technical, engineering, manufacturing, industrial, distribution, or product-based environment would be highly advantageous
• Experience using SAP Business One (SAP B1) and/or HubSpot would be a significant advantage

Responsibilities

• Processing customer quotations and orders accurately and efficiently
• Managing a high volume of customer enquiries via telephone, email and online platforms
• Providing updates on order status, deliveries and product availability
• Creating and maintaining customer account information within internal systems
• Processing web orders and customer requests
• Preparing and issuing pro-forma invoices
• Coordinating with internal departments to source products and obtain quotations
• Supporting customers with delivery and shipping information
• Processing customer returns, feedback cases, credits and re-invoicing requests
• Obtaining proof of delivery documentation from couriers
• Working closely with warehouse and logistics teams to ensure accurate dispatch of orders
• Preparing shipping and export documentation
• Supporting field sales teams and international offices with quotations and customer enquiries
• Maintaining compliance with company procedures, quality standards and international trade requirements

Job description

Confidential in the United Kingdom is seeking a Customer Excellence Associate to join an office-based team. This role blends pre and post-order customer service, processes orders, quotations and enquiries while upholding quality administration standards.

Based at one of their UK Sales & Service Centres, you'll work 35.25 hours per week, Monday to Friday, with flexible start and finish times inside core hours and an early finish on Fridays.