Customer Operations Specialist: Orders & Delivery

Confidential; Burgess Hill; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Immediate start

Competitive hourly rate

Potential contract extension

Job summary

Confidential in Burgess Hill is seeking a Customer Operations Coordinator for an immediate start. The role is temporary until January with a potential extension and a Monday to Friday 9:00am–5:00pm schedule.

You will handle customer enquiries, manage orders, and coordinate logistics to ensure on-time delivery. The successful candidate will be highly organised, able to build relationships, and comfortable working in a fast-paced environment with ERP/CRM tools.

Qualifications

• Previous experience in a customer service, sales support, customer operations or order processing role.
• Strong organisational skills and excellent attention to detail.
• Confident communicator with the ability to build positive relationships.
• Proactive approach to problem solving.
• Experience using ERP, CRM or order management systems would be advantageous.

Responsibilities

• Act as the main point of contact for customer enquiries via phone and email.
• Build strong relationships with customers and provide an excellent service experience.
• Provide accurate information regarding products, availability and delivery schedules.
• Resolve customer queries and issues efficiently and professionally.
• Process and manage customer orders from receipt through to delivery.
• Monitor order progress and provide regular updates to customers and internal teams.
• Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
• Maintain accurate ERP and inventory records.

Skills

Customer service

Order processing

Organised

Attention to detail

Communication

Problem solving

Tools

ERP systems

CRM systems

Job description

Confidential in Burgess Hill is seeking a Customer Operations Coordinator for an immediate start. The role is temporary until January with a potential extension and a Monday to Friday 9:00am–5:00pm schedule.

You will handle customer enquiries, manage orders, and coordinate logistics to ensure on-time delivery. The successful candidate will be highly organised, able to build relationships, and comfortable working in a fast-paced environment with ERP/CRM tools.