Customer Education & Training Lead

Wolters Kluwer; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in professional information services seeks a Training Manager in Hull to lead a customer training team. This role is critical in delivering exceptional onboarding and ongoing education experiences through digital, virtual, and in-person training. The ideal candidate will demonstrate strong leadership, communication, and problem-solving skills, ensuring high-quality training delivery. The position contributes to the strategy of customer education, emphasizing continuous improvement and team development.

Qualifications

• Proven experience managing and developing teams within customer education, training, or professional services.
• Strong leadership capabilities with focus on empowerment and accountability.
• Exceptional communication and influencing skills across all organizational levels.

Responsibilities

• Lead a team of 8–10 customer training professionals to deliver onboarding.
• Ensure effective customer training delivery through various methods.
• Contribute to customer education and training strategy.

Skills

Team management

Customer education

Communication skills

Problem-solving

Training delivery

Innovation in learning

Job description

A global leader in professional information services seeks a Training Manager in Hull to lead a customer training team. This role is critical in delivering exceptional onboarding and ongoing education experiences through digital, virtual, and in-person training. The ideal candidate will demonstrate strong leadership, communication, and problem-solving skills, ensuring high-quality training delivery. The position contributes to the strategy of customer education, emphasizing continuous improvement and team development.