Customer Development Manager

Property Personnel; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 days annual leave plus bank holidays

Option to purchase extra leave days

Pension with death in service benefit

Enhanced maternity and paternity packages

Employee discount portal

Volunteering days

Learning and development framework

Job summary

A leading lettings services firm in Lincoln is seeking a Customer Development Manager to manage agent relationships and drive sales growth. You will build strong customer relationships, lead engaging marketing campaigns, and ensure customer satisfaction. The ideal candidate has experience meeting sales targets, is a confident negotiator, and works collaboratively with teams. The role offers a competitive salary package and numerous employee benefits.

Qualifications

• Experience working to targets in sales-oriented roles.
• Confident negotiator with ability to close deals.
• ARLA/NFoPP qualification is advantageous.
• Experience delivering client-focused solutions based on customer needs.
• Target oriented with a focus on results.
• IT literate with proficiency in relevant tools.
• Collaborative worker able to engage with multiple stakeholders.
• Ability to manage multiple projects with attention to detail.
• Act with integrity and professionalism.

Responsibilities

• Manage agent population in assigned region.
• Represent the company as a leader in lettings.
• Build lasting customer relationships and drive satisfaction.
• Increase sales of key product range while meeting targets.
• Lead marketing campaigns to incentivize customer loyalty.

Skills

Experience working to targets

Confident negotiator

Target oriented

IT literate

Collaborative worker

Ability to manage multiple projects

Act with integrity

Job description

Customer Development Manager – Property Personnel

This is a unique opportunity to join a market‑leading tenant referencing and specialist lettings insurance company as a Customer Development Manager. Over the years, our client has become the go‑to expert for the lettings industry due to their experienced and highly knowledgeable team that provides a service that is second to none.

You’ll be responsible for managing agents in your region, representing our client as leaders in lettings, and ensuring customers feel valued through strong relationships, effective communication, and consistent service delivery. The role focuses on building lasting customer relationships, driving loyalty and satisfaction, and increasing sales of their key product range to deliver on targets while effectively managing the agent population. You will also lead engaging marketing campaigns to provide innovative fun ways to engage the customer, obtain feedback, incentivise their loyalty and create the personal touch.

Responsibilities

• Manage agent population in assigned region.
• Represent the company as a leader in the lettings industry.
• Build lasting customer relationships and drive loyalty and satisfaction.
• Increase sales of key product range while meeting targets.
• Lead engaging marketing campaigns to incentivise loyalty and create personal touch.

Qualifications

• Experience working to targets.
• Confident negotiator with ability to close a deal.
• ARLA/NFoPP is advantageous.
• Experience delivering client‑focused solutions based on customer needs.
• Target oriented.
• IT literate.
• Collaborative worker.
• Ability to manage multiple projects with attention to detail.
• Act with integrity.

Compensation

Basic salary £25,000‑£35,000 depending on experience plus on‑target earnings of approximately £40,000.

Benefits

26 days annual leave plus all bank holidays, option to purchase extra 5 days, pension with death in service (4 × salary), enhanced maternity and paternity packages, discount portal, referral schemes, discounted rates on company products, welfare packages (including counselling, health screening, menopause support, etc.), volunteering days, kids pass, learning and development framework, charity contribution, and much more.