Lettings Coordinator

Confidential; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Modern systems

AI tools

Automated workflows

Quarterly bonus

Job summary

Confidential in Stockport is seeking a Lettings Coordinator to join a growing team. You will be the calm, capable voice behind a busy operation, handling enquiries, scheduling viewings and guiding applicants through tenancy processes.

Join a modern leasing function with CRM-driven workflows and a focus on resident support. The role offers progression as the team expands and systems evolve.

Qualifications

• Experience in lettings or property services is preferred.
• Excellent written and verbal communication across channels.
• Strong accuracy in managing listings and deadlines.
• Familiarity with tenancy processes and Right to Rent is a plus.
• Willingness to learn compliance requirements.

Responsibilities

• Handle enquiries via WhatsApp, calls, and emails that automation cannot resolve.
• Manage viewing calendars and consultants' diaries.
• Guide prospects through applications, referencing and tenancy sign-off.
• Oversee referencing SLAs with third-party partner to keep move-ins on track.
• Refresh listings with imagery, EPCs, council tax bands, pricing and descriptions.
• Provide resident support through touch-base calls and admin.
• Keep CRM records up to date; log inquiries and statuses.
• Provide pricing insights, objections, viewing trends and resident experience feedback.

Skills

Lettings experience

Communication skills

CRM proficiency

Attention to detail

Compliance knowledge

Service mindset

Tools

CRM software

Job description

Lettings Coordinator

Stockport

If you're someone who loves keeping things organised, supporting people and being the calm, capable voice behind a busy operation, this role will suit you perfectly. Our client is a fast-growing rental housing owner building a brand-new leasing and resident support function from the ground up. They're investing heavily and creating modern rental communities across both single-family homes and multi-family apartments.

You become the human support layer behind a modern, automated leasing journey. You're the person prospects, residents and leasing consultants turn to when they want real help, not a bot. It's a varied, people-focused role, ideal for someone who enjoys structure, communication and keeping a process moving smoothly.

What You'll Be Doing:

• Supporting enquiries that automation can't resolve - WhatsApp, calls, emails, booking viewings and sending property details.
• Managing viewing calendars and keeping consultants' diaries accurate.
• Guiding prospects through applications, referencing, Right to Rent and tenancy sign-off.
• Overseeing referencing SLAs with our third-party partner to keep move-ins on track.
• Refreshing listings with accurate imagery, EPCs, council tax bands, pricing and descriptions.
• Providing resident support through touch-base calls and general admin as the role grows.
• Keeping CRM records tight - logging enquiries, updating statuses and ensuring no lead goes cold.
• Feeding back insights on pricing, objections, viewing trends and resident experience.

What We're Looking For:

• Lettings or property experience - agency, BTR, coordination, resident services or hospitality.
• Strong communication across phone, WhatsApp and email.
• CRM confidence and comfort with modern systems.
• Accuracy and organisation - listings, details and deadlines matter.
• Understanding of lettings compliance or willingness to learn.
• Calm, service-first mindset with the ability to handle variety and change.

What's In It For You:

• £28,000 base salary
• Quarterly bonus (OTE £30,000)
• Modern systems, AI tools and automated workflows
• Clear progression, leadership here promotes internallyJoin at the start of something big. Huge investment, huge growth, huge opportunity
• A role with variety: listings, resident support, CRM, admin, SLA oversight, customer contact