Customer Development Executive

Think Specialist Recruitment; Hemel Hempstead; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing EdTech company is looking for a Customer Development Executive to join their team in Hemel Hempstead. This hybrid role involves customer support, account management, and sales activities. Candidates should have at least 2 years’ experience in customer service or sales, strong communication skills, and a proactive approach. You will act as the first point of contact for customers, manage accounts, and support product demonstrations. The position offers a supportive team environment, hybrid working, and various benefits including 26 days of holiday and an annual bonus.

Benefits

26 days holiday

Annual tax-free bonus

Pension scheme

Qualifications

• At least 2 years' experience in a customer service, sales, or customer success role.
• Proven experience working towards sales or revenue targets.
• Strong communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for new and existing customers.
• Manage an allocated customer base, supporting renewals and retention.
• Prospect for new business opportunities and convert sales leads.

Skills

Customer service experience

Sales skills

Strong communication

Technical ability

Education

Degree-level education

Tools

CRM systems

Job description

Customer Development Executive

Location: Hybrid - Hemel Hempstead (3 days office / 2 days home)

Hours: Monday-Friday, 9:00am-5:00pm

Salary: Up to £30,000 DOE

Contract: Permanent, Full-time

We're working with a growing, employee-owned EdTech business looking to hire a Customer Development Executive to join their close-knit customer team.

This is a varied, hands‑on role combining customer support, account management and sales activity. You'll be the first point of contact for schools, supporting them to successfully embed and use an online careers guidance platform, while also identifying opportunities to grow and renew accounts.

This role would suit someone who enjoys building relationships, solving problems, and getting involved across different areas of the business.

The Role

• Act as the first point of contact for new and existing customers
• Manage an allocated customer base, supporting renewals and retention
• Prospect for new business opportunities and convert sales leads
• Deliver online product demonstrations where relevant
• Onboard new customers and provide ongoing training, consultancy and technical support
• Respond to Tier 1 and Tier 2 technical queries
• Maintain accurate records using CRM and internal systems
• Process orders and support monthly invoicing
• Support the creation of training and support materials
• Provide feedback to support product development and improvements
• Work collaboratively across the business and support wider company initiatives

About You

• At least 2 years' experience in a customer service, sales or customer success role
• Proven experience working towards sales or revenue targets
• Strong communication skills, both written and verbal
• Confidence speaking with customers and senior stakeholders
• A proactive, organised and detail-focused approach
• Good technical ability and an interest in software or digital platforms
• The ability to work under pressure and use initiative
• Experience in EdTech or education‑related environments (desirable, not essential)
• Degree‑level education is helpful but not essential for the right candidate.

Working Pattern & Benefits

• Hybrid working minimum 3 days per week in the office (Thursday required)
• 26 days holiday, increasing to 29 days after 2 years
• Pension scheme with employer contribution
• Annual tax‑free bonus linked to company performance
• Flexible approach to occasional time off, late starts or early finishes
• Friendly, supportive team environment with a strong people‑first culture

Diversity & Inclusion

Our client is committed to creating an inclusive workplace where everyone feels valued and supported. Applications are welcomed from candidates of all backgrounds.