Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Warrington; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading IT Solutions provider is searching for a Customer / Desktop Support Engineer to join their expanding team in Warrington. The successful applicant will tackle technical issues, develop skills through training, and contribute to improving Microsoft products. Ideal candidates should have strong knowledge of Office 365 and relevant experience in technical support.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Knowledge of Office Setup & Deployment processes.

Responsibilities

• Owning, investigating, and resolving customer technical issues.
• Participating in communities with peer delivery roles.
• Identifying product defects and escalating appropriately.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal Skills

Customer Technical Support

Networking

Technical Literacy

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365

Office core applications

Job description

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Customer / Desktop Support Engineer (Office 365), Warrington, Cheshire

Client: Experis UK

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports a large number of Enterprise Customers. The role requires:

• Owning, investigating, and resolving customer technical issues, collaborating within and across teams, and using troubleshooting tools and practices.
• Participating in communities with peer delivery roles and sharing knowledge where appropriate.
• Developing technical and professional skills through training and readiness to resolve customer issues.
• Identifying potential product defects and escalating appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment processes.
• Familiarity with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access): interface, usage, functions, and troubleshooting.
• Understanding of Office integration with platforms like Windows, network shares, mobiles, SharePoint, and OneDrive.
• Networking skills and familiarity with protocols such as FTP and HTTP are desirable.
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT roles is preferred.