Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Liverpool; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading IT solutions provider is seeking a Desktop Support Engineer to join their expanding Customer Support team in Liverpool. Ideal candidates will have strong troubleshooting skills, a minimum of three years of experience in technical support, and familiarity with Office 365. Responsibilities include collaborating with teams to resolve issues and contributing to product improvements through effective communication and customer interactions.

Qualifications

• Minimum of 3 years' experience in technical support or related fields.
• Strong knowledge of Office 365 and Office applications.
• Ability to work independently and in a team environment.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Develop technical proficiency through training.
• Identify potential product defects and escalate issues.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Office 365 knowledge

Education

Bachelor’s degree in Computer Science, IT, or related field

Relevant Microsoft Certifications

Job description

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Client:

Experis UK

Location:

liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. The company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating with teams and utilizing troubleshooting tools.
• Participate in community forums and share knowledge where appropriate.
• Develop technical proficiency through training to resolve customer issues effectively.
• Identify potential product defects and escalate issues to contribute to product improvements.
• Fluent in English with effective communication skills.
• Strong interpersonal skills.
• Minimum of 3 years' experience in technical support or related fields.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 and Office applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with Windows, SharePoint, OneDrive, and other platforms.
• Additional desirable skills include networking, communication protocols, object-oriented programming, and technical literacy.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in technical consulting or IT roles.