Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider is looking for a Desktop Support Engineer to join their Customer Support team in Bradford. The role involves resolving technical issues, enhancing skills through training, and contributing to product improvement discussions. Ideal candidates will have strong Office 365 knowledge, interpersonal skills, and at least 3 years of relevant technical support experience.

Qualifications

• At least 3 years of experience in technical support.
• Fluency in English and strong communication skills.
• Microsoft Technology Certifications preferred.

Responsibilities

• Investigate and resolve customer technical issues.
• Collaborate across teams using troubleshooting tools.
• Identify product defects and escalate for improvements.

Skills

Problem Solving

Troubleshooting

Interpersonal Skills

Networking

Technical Literacy

Education

Bachelor’s degree in Computer Science

Tools

Office 365

Windows

SharePoint

OneDrive

Job description

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Client:

Experis UK

Location:

Bradford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating across teams and utilizing troubleshooting tools.
• Participation in communities with peer roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness.
• Identification of potential product defects and escalation to contribute to product improvements.
• Fluency in English and effective communication skills.
• Strong interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 and Office deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Networking skills and familiarity with protocols such as FTP and HTTP (preferred).
• Object-oriented programming experience (preferred).
• Technical literacy with hands-on experience (preferred).
• Ability to work independently and within a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related fields.
• Experience in technical consulting or equivalent IT roles.