Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider in Preston seeks a Customer Desktop Support Engineer to join their Customer Support team. This role involves troubleshooting technical issues, improving knowledge within communities, and requires at least 3 years of experience in tech support, particularly with Office 365. Candidates should possess strong problem-solving abilities, interpersonal skills, and a Bachelor's degree in a related field.

Qualifications

• At least 3 years of experience in technical support or related field.
• Fluency in English with effective communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Owning, investigating, and resolving technical issues for customers.
• Collaborating across teams and participating in knowledge sharing.
• Escalating product defects to improve Microsoft offerings.

Skills

Problem Solving

Troubleshooting

Communication

Technical Literacy

Interpersonal Skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Office 365

Windows

SharePoint

OneDrive

Networking protocols

Job description

Social network you want to login/join with:

Customer / Desktop Support Engineer (Office 365), Preston, Lancashire

Client:

Experis UK

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires:

• Owning, investigating, and resolving customer technical issues, collaborating across teams, and utilizing troubleshooting tools.
• Participating in peer communities and sharing knowledge where appropriate.
• Developing technical and professional skills through training and readiness.
• Identifying potential product defects and escalating issues to improve Microsoft products.
• Fluency in English with effective communication skills.
• Strong interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting abilities.
• Strong knowledge of Office 365 and Office deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with Windows, SharePoint, OneDrive, and mobile platforms.
• Additional desirable skills include networking, communication protocols, object-oriented programming, and technical literacy.
• Ability to work independently and within a team, with strong organizational skills and attention to detail.

Preferred qualifications include:

• Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Relevant experience in technical consulting or IT roles.