Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider is looking for a Customer / Desktop Support Engineer in Leeds. The successful candidate will have strong technical proficiency in Office 365, excellent problem-solving skills, and at least 3 years of relevant support experience. This role emphasizes both independent and collaborative work to enhance customer satisfaction and technology improvement.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Strong knowledge of Office 365 technology and Office applications.
• Ability to work independently and in a team.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in knowledge-sharing communities.
• Identify and escalate potential product defects.

Skills

Technical support

Troubleshooting

Communication

Interpersonal skills

Organizational skills

Problem-solving

Office 365 technology

Education

Bachelor’s degree in Computer Science

Microsoft Technology Certifications

Tools

Office Core applications

Microsoft Office 365

Job description

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Customer / Desktop Support Engineer (Office 365), Leeds, West Yorkshire

Client:

Experis UK

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Knowledge of Office Core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including interface, usage, and troubleshooting.
• Understanding of Office integration with platforms like Windows, network shares, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT is preferred.