Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Shrewsbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support Function. The individual will need to manage customer technical issues effectively while developing necessary skills and knowledge in various IT domains, ensuring excellent support for enterprise-level clients.

Qualifications

• 3+ years of experience in technical support or related field.
• Fluency in English, strong communication skills.
• Networking skills, Object-oriented programming experience preferred.

Responsibilities

• Investigate and solve customer technical issues collaboratively.
• Develop technical proficiency to resolve customer issues through training.
• Identify product defects and contribute to improvements.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Education

Bachelor’s degree in computer science, Information Technology, or related field

Relevant Microsoft Technology Certifications

Tools

Office 365

Windows

SharePoint

OneDrive

Job description

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Client:

Experis UK

Location:

shrewsbury, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set:

• You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Fluency in English, with the ability to communicate effectively.
• Strong communication and interpersonal skills.
• 3+ years of experience in technical support or related field
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Strong knowledge of Office Setup & Deployment process.
• Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
• Additionally these would be a nice to have
• Networking skills and familiarity with communication protocols (ftp, http, etc).
• Object oriented programming.
• Technical literacy and hands on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs)

• Relevant Microsoft Technology Certifications
• Bachelor’s degree in computer science, Information Technology (IT), or related field.
• A similar background such as technical consulting experience, or information technology experience is preferred.