Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Chester; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT Solutions provider in Chester is looking for a Desktop Support Engineer to enhance its Customer Support Function. The ideal candidate should have significant experience in technical support, especially with Office 365 technologies, and the ability to problem-solve effectively while working collaboratively.

Qualifications

• 3+ years of experience in technical support or related fields.
• Strong knowledge of Office 365 technology.
• Ability to work independently and as part of a team.

Responsibilities

• Investigate and resolve customer technical issues.
• Identify potential product defects.
• Collaborate and share knowledge with peers.

Skills

Problem Solving

Troubleshooting

Communication

Interpersonal Skills

Technical Literacy

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Job description

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Client:

Experis UK

Location:

Chester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Communicate effectively in English.
• Possess strong communication and interpersonal skills.
• Have 3+ years of experience in technical support or related fields.
• Exhibit excellent problem-solving and troubleshooting skills.
• Have strong knowledge of Office 365 technology and Office setup & deployment processes.
• Be proficient with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including interface, usage, functions, and troubleshooting.
• Understand Office integration with various platforms such as Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, technical literacy, and hands-on experience.
• Ability to work independently and as part of a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications
• Bachelor’s degree in Computer Science, Information Technology (IT), or related field
• Similar background such as technical consulting or IT experience preferred.