Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Stockport; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support team in Stockport. The ideal candidate will manage technical issues, work collaboratively, and possess strong knowledge of Office 365. The position demands effective communication skills and problem-solving abilities, coupled with a relevant degree and Microsoft certifications.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Strong knowledge of Office 365 technology.
• Relevant Microsoft Technology Certifications preferred.

Responsibilities

• Ownership of, investigation, and resolution of customer technical issues.
• Participation in communities with peer delivery roles.
• Identification of potential product defects for escalation.

Skills

Problem Solving

Troubleshooting

Communication

Interpersonal Skills

Technical Literacy

Organizational Skills

Education

Bachelor’s degree in Computer Science, Information Technology

Tools

Office 365

Windows

Job description

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Client:

Experis UK

Location:

Stockport, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participation in communities with peer delivery roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including troubleshooting and usage.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.) — preferred.
• Object-oriented programming skills — preferred.
• Technical literacy and hands-on experience — preferred.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT roles — preferred.