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Customer / Desktop Support Engineer (Office 365)

JR United Kingdom

Manchester

On-site

GBP 25,000 - 35,000

Full time

2 days ago
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Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support Function in Manchester. The ideal candidate will have at least 3 years of technical support experience and be proficient in Office 365 technologies while possessing strong problem-solving skills and the ability to communicate effectively.

Qualifications

  • 3+ years of experience in technical support.
  • Fluency in English with effective communication skills.
  • Ability to work independently and in a team.

Responsibilities

  • Investigate and resolve customer technical issues.
  • Identify product defects and contribute to product improvements.
  • Develop technical and professional skills through training.

Skills

Communication
Problem-solving
Technical support
Troubleshooting
Office 365 knowledge
Networking knowledge

Education

Bachelor's degree in Computer Science
Relevant Microsoft Technology Certifications

Tools

Office Core applications

Job description

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Client:

Experis UK

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:

  • Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
  • Participate in communities with peer delivery roles and share knowledge where appropriate.
  • Develop technical and professional skills through training and readiness to resolve customer issues.
  • Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
  • Fluency in English, with effective communication skills.
  • Strong communication and interpersonal skills.
  • 3+ years of experience in technical support or related fields.
  • Excellent problem-solving and troubleshooting skills.
  • Strong knowledge of Office 365 technology.
  • Knowledge of Office Setup & Deployment processes.
  • Proficiency with Office Core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including troubleshooting and usage.
  • Understanding of Office integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
  • Additional preferred skills include networking, communication protocols (ftp, http), object-oriented programming, and technical literacy.
  • Ability to work independently and in a team.
  • Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

  • Relevant Microsoft Technology Certifications.
  • Bachelor’s degree in Computer Science, Information Technology, or related fields.
  • Experience in technical consulting or related IT fields is preferred.
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