Social network you want to login/join with:
Client:
Experis UK
Location:
Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
4
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:
- Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
- Participate in communities with peer delivery roles and share knowledge where appropriate.
- Develop technical and professional skills through training and readiness to resolve customer issues.
- Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
- Fluency in English, with effective communication skills.
- Strong communication and interpersonal skills.
- 3+ years of experience in technical support or related fields.
- Excellent problem-solving and troubleshooting skills.
- Strong knowledge of Office 365 technology.
- Knowledge of Office Setup & Deployment processes.
- Proficiency with Office Core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including troubleshooting and usage.
- Understanding of Office integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
- Additional preferred skills include networking, communication protocols (ftp, http), object-oriented programming, and technical literacy.
- Ability to work independently and in a team.
- Strong organizational skills and attention to detail.
Additional or Preferred Qualifications (PQs):
- Relevant Microsoft Technology Certifications.
- Bachelor’s degree in Computer Science, Information Technology, or related fields.
- Experience in technical consulting or related IT fields is preferred.