Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support Function in Manchester. The ideal candidate will have at least 3 years of technical support experience and be proficient in Office 365 technologies while possessing strong problem-solving skills and the ability to communicate effectively.

Qualifications

• 3+ years of experience in technical support.
• Fluency in English with effective communication skills.
• Ability to work independently and in a team.

Responsibilities

• Investigate and resolve customer technical issues.
• Identify product defects and contribute to product improvements.
• Develop technical and professional skills through training.

Skills

Communication

Problem-solving

Technical support

Troubleshooting

Office 365 knowledge

Networking knowledge

Education

Bachelor's degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office Core applications

Job description

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Client:

Experis UK

Location:

Manchester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English, with effective communication skills.
• Strong communication and interpersonal skills.
• 3+ years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment processes.
• Proficiency with Office Core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including troubleshooting and usage.
• Understanding of Office integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Additional preferred skills include networking, communication protocols (ftp, http), object-oriented programming, and technical literacy.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or related fields.
• Experience in technical consulting or related IT fields is preferred.