Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Chesterfield; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading IT Solutions provider is searching for a Desktop Support Engineer to enhance their Customer Support team. The ideal candidate will have strong problem-solving skills and 3+ years of technical support experience, proficient in Office 365 and related applications. This role presents the opportunity to grow technical skills and collaborate in a dynamic environment dedicated to supporting enterprise customers.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Relevant Microsoft Technology Certifications preferred.
• Capable of independent work and as part of a team.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in community knowledge sharing with peers.
• Identify product defects and communicate effectively.

Skills

Problem-Solving

Troubleshooting

Interpersonal Skills

Technical Literacy

Organizational Skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Office 365

Office core applications (Word, Excel, PowerPoint, etc.)

Networking protocols (FTP, HTTP)

Job description

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Client:

Experis UK

Location:

Chesterfield, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
• Participate in community knowledge sharing with peer roles.
• Develop technical and professional skills through training and readiness programs.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Communicate fluently in English, with strong interpersonal skills.
• Have at least 3 years of experience in technical support or a related field.
• Possess excellent problem-solving and troubleshooting skills.
• Have strong knowledge of Office 365 and Office setup & deployment processes.
• Be proficient with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understand Office integration with various platforms including Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Preferably, have networking skills and familiarity with communication protocols such as FTP and HTTP.
• Possess object-oriented programming skills and technical literacy.
• Be capable of working independently and as part of a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or similar IT roles is preferred.