Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT Solutions provider in Leicester is seeking a Desktop Support Engineer to join their expanding Customer Support team. The role involves troubleshooting technical issues, collaborating with teams, and developing professional skills. An ideal candidate will have extensive knowledge of Office 365, experience in technical support, and possess strong problem-solving capabilities.

Qualifications

• 3+ years of experience in technical support or related field.
• Familiarity with Office core applications: Word, Excel, PowerPoint.
• Relevant Microsoft Technology Certifications are a plus.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Identify potential product defects and escalate issues.
• Communicate fluently in English with strong interpersonal skills.

Skills

Problem-solving

Troubleshooting

Technical support

Communication

Office 365

Customer service

Education

Bachelor’s degree in Computer Science or IT

Tools

Office 365

Windows OS

Job description

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Client:

Experis UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in peer communities and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs.
• Identify potential product defects and escalate issues to contribute to product improvements.
• Communicate fluently in English with strong interpersonal skills.
• Possess 3+ years of experience in technical support or a related field.
• Exhibit excellent problem-solving and troubleshooting skills.
• Have strong knowledge of Office 365 technology and Office setup & deployment processes.
• Be proficient with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understand Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, technical literacy, and hands-on experience.
• Ability to work independently and collaboratively, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.