Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is looking for a Desktop Support Engineer in Derby. This role involves resolving technical issues, enhancing customer support, and collaborating with teams. Candidates should have extensive technical support experience, excellent troubleshooting skills, and a bachelor's degree in a relevant field.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Relevant Microsoft Technology Certifications preferred.

Responsibilities

• Ownership of, investigation, and resolution of customer technical issues.
• Development of technical and professional skills through training.
• Participation in communities with peer delivery roles.

Skills

Problem Solving

Technical Support

Communication

Interpersonal Skills

Troubleshooting

Knowledge of Office 365

Networking Skills

Object-Oriented Programming

Education

Bachelor’s degree in Computer Science, IT, or a related field

Tools

Office Core Applications

Job description

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Client:

Experis UK

Location:

Derby, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation, and resolution of customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participation in communities with peer delivery roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment process.
• Proficiency with Office Core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with Windows, third-party network shares/OS, mobiles, SharePoint, and OneDrive.
• Additional preferred skills include:
• Networking skills and familiarity with protocols (FTP, HTTP, etc.).
• Object-oriented programming.
• Technical literacy and hands-on experience.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.