Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Coventry; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer for their expanding Customer Support team in Coventry. The role requires ownership of customer issues, strong troubleshooting skills, and the ability to work collaboratively. The ideal candidate has a Bachelor’s degree in IT-related fields and several Microsoft certifications, ensuring technical fluency and effective communication.

Qualifications

• At least 3 years of experience in technical support or related fields.
• Fluency in English with effective communication skills.
• Strong knowledge of Office 365 technologies.

Responsibilities

• Ownership of customer technical issues, utilizing troubleshooting tools.
• Participation in communities to share knowledge.
• Identification of potential product defects for resolution.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal Skills

Technical Literacy

Organizational Skills

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office 365

Windows

Job description

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Client:

Experis UK

Location:

Coventry, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large Enterprise Customers. The ideal candidate will have:

• Ownership of, investigation into, and resolution of customer technical issues, collaborating across teams and utilizing troubleshooting tools.
• Participation in communities with peer delivery roles and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness.
• Identification of potential product defects and escalation for resolution, contributing to product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technologies.
• Experience with Office setup and deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding of Office integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Additional skills such as networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy are a plus.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in technical consulting or IT roles is preferred.