Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Northampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT solutions provider in Northampton seeks a Desktop Support Engineer to join their Customer Support team. This role involves resolving technical issues for enterprise customers, requiring at least 3 years of technical support experience and strong knowledge of Office 365. Ideal candidates will have excellent problem-solving skills, communication proficiency, and a relevant degree.

Qualifications

• 3 years experience in technical support or related field.
• Strong knowledge of Office 365 and core applications.
• Object-oriented programming experience is a plus.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Develop technical and professional skills through training.
• Identify product defects and escalate issues.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Networking

Education

Bachelor’s degree in Computer Science, IT, or related field

Microsoft Technology Certifications

Job description

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Customer / Desktop Support Engineer (Office 365), Northampton

Client:

Experis UK

Location:

Northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has more than 10,000 employees worldwide and supports numerous large enterprise customers. The ideal candidate will:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams, and using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs.
• Identify potential product defects and escalate issues to contribute to Microsoft product improvements.
• Communicate fluently in English with strong interpersonal skills.
• Have at least 3 years of experience in technical support or a related field.
• Possess excellent problem-solving and troubleshooting skills.
• Have strong knowledge of Office 365 technologies and Office setup & deployment processes.
• Be familiar with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including their interfaces, functions, and troubleshooting.
• Understand Office integration with platforms like Windows, network shares, mobiles, SharePoint, and OneDrive.

Additional desirable skills include:

• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.).
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and in a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or a related field.
• Experience in technical consulting or IT roles is preferred.