Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Wolverhampton; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support team. The role involves resolving technical issues, training opportunities, and contributing to Microsoft product improvements. Ideal candidates should possess strong troubleshooting abilities, effective communication, and a Bachelor's degree in a related field.

Qualifications

• 3+ years of experience in technical support or a related field.
• Fluency in English and strong communication skills required.
• Knowledge of networking protocols and Office setup.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in community forums and share knowledge.
• Develop skills through training to effectively resolve issues.

Skills

Troubleshooting

Communication

Problem-Solving

Technical Literacy

Interpersonal Skills

Organizational Skills

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

Office 365

Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access)

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams, and utilizing troubleshooting tools and practices.
• Participate in community forums with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness programs to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English, with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Knowledge of Office Setup & Deployment processes.
• Proficiency with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understanding of Office integration with platforms such as Windows, third-party network shares/OS, mobiles, SharePoint, OneDrive.
• Additional desirable skills include:
• Networking skills and familiarity with protocols (FTP, HTTP, etc.).
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience in technical consulting or related IT fields is preferred.