Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider seeks a Desktop Support Engineer to join their expanding Customer Support team. The role involves resolving technical issues, working with Office 365 technologies, and collaborating with teams. Ideal candidates will possess strong problem-solving skills and a relevant degree, with additional certifications being a plus.

Qualifications

• At least 3 years of experience in technical support or related fields.
• Fluency in English and effective communication skills.
• Relevant Microsoft Technology Certifications preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Identify potential product defects and escalate appropriately.
• Develop technical and professional skills through training.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Organizational skills

Education

Bachelor’s degree in Computer Science, IT, or related fields

Tools

Office 365

Windows

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Experis UK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client employs over 10,000 employees worldwide and supports numerous large enterprise customers. The candidate should possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams, utilizing troubleshooting tools and practices.
• Participate in community forums with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to product improvements.
• Fluency in English and effective communication skills.
• Strong interpersonal skills.
• At least 3 years of experience in technical support or related fields.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technologies.
• Experience with Office setup and deployment processes.
• Proficiency with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access, including troubleshooting and usage.
• Understanding of Office integration with various platforms such as Windows, third-party network shares, mobile devices, SharePoint, and OneDrive.
• Additional desirable skills include networking knowledge, familiarity with communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and within a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related fields.
• Experience in technical consulting or similar IT roles is preferred.