Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer in Nottingham to enhance its Customer Support Function. The ideal candidate will resolve technical issues, support enterprise customers, and collaborate on training programs. Candidates with 3+ years of experience and proficiency in Office 365 are encouraged to apply.

Qualifications

• 3+ years of experience in technical support or a related field.
• Fluency in English with strong communication skills.
• Proficiency with Office core applications and integration.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in peer communities and share knowledge.
• Identify product defects and assist in improvements.

Skills

Problem-solving

Technical literacy

Communication

Interpersonal skills

Organizational skills

Networking skills

Education

Bachelor’s degree in Computer Science

Microsoft Technology Certifications

Tools

Office 365

Job description

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Client:

Experis UK

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports a large number of enterprise customers. The ideal candidate will have:

• Ownership of, investigation into, and resolution of customer technical issues, collaborating within and across teams and utilizing troubleshooting tools and practices.
• Participation in peer communities and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness programs.
• Identification of potential product defects and escalation to aid in product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technologies and deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access) and their integration with Windows, SharePoint, OneDrive, and mobile platforms.
• Networking skills and familiarity with communication protocols (FTP, HTTP, etc.) are a plus.
• Object-oriented programming knowledge.
• Technical literacy and hands-on experience.
• Ability to work independently and within a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT roles is preferred.