Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Lincoln; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider is seeking a Desktop Support Engineer to enhance their Customer Support function. The ideal candidate will leverage technical troubleshooting expertise, strong communication skills, and a solid understanding of Office 365 technology to assist enterprise customers efficiently. This role requires a proactive approach to resolving customer issues and contributing to product improvements within a collaborative team environment.

Qualifications

• Fluency in English with effective communication skills.
• 3+ years of experience in technical support.
• Understanding of networking skills and communication protocols would be a plus.

Responsibilities

• Investigate and solve customer technical issues.
• Participate in communities and share knowledge.
• Identify product defects and escalate appropriately.

Skills

Problem-solving

Communication

Interpersonal skills

Technical support

Office 365 knowledge

Troubleshooting

Education

Bachelor’s degree in computer science

Job description

Client:

Experis UK

Location:

lincoln, United Kingdom

Job Category:

Other

Virtual job fairs

-

EU work permit required:

Yes

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client a leading IT Solutions provider are seeking to recruit an Desktop Support Engineer to join an ever growing Customer Support Function. This client has more than 10000 employees world wide and an unlimited amount of large Enterprise Customers to support. You will bring the below skill set:

Virtual job fairs

• You own, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You participate in communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
• Fluency in English, with the ability to communicate effectively.
• Strong communication and interpersonal skills.
• 3+ years of experience in technical support or related field
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Strong knowledge of Office Setup & Deployment process.
• Strong knowledge of Office Core applications: interface, usage/functions and troubleshooting (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access).
• Understanding Office integration with different platforms: Windows, 3rd party network shares/OS, mobiles, SharePoint, OneDrive.
• Additionally these would be a nice to have
• Networking skills and familiarity with communication protocols (ftp, http, etc).
• Object oriented programming.
• Technical literacy and hands on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs)

• Relevant Microsoft Technology Certifications
• Bachelor’s degree in computer science, Information Technology (IT), or related field.
• A similar background such as technical consulting experience, or information technology experience is preferred.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Created on 06/06/2025 by JR United Kingdom