Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking a Desktop Support Engineer for their Customer Support team in Stoke-on-Trent. The ideal candidate should have at least 3 years of experience in technical support, strong problem-solving skills, and proficiency in Office 365 technology. This role involves resolving customer issues, collaborating with teams, and contributing to product improvements.

Qualifications

• At least 3 years of experience in technical support or related field.
• Strong knowledge of Office 365 technology and core applications.
• Experience with Office Setup & Deployment processes.

Responsibilities

• Investigate and resolve customer technical issues.
• Participate in peer delivery communities.
• Identify and escalate potential product defects.

Skills

Problem-solving

Troubleshooting

Communication

Technical literacy

Organization

Education

Bachelor’s degree in Computer Science

Microsoft Technology Certifications

Tools

Office 365

Windows

Job description

Social network you want to login/join with:

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Client:

Experis UK

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client employs over 10,000 people worldwide and supports numerous large Enterprise Customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams, utilizing troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access), including troubleshooting and usage.
• Understanding of Office integration with platforms such as Windows, network shares, mobiles, SharePoint, and OneDrive.
• Additional desirable skills include networking, communication protocols (FTP, HTTP), object-oriented programming, and technical literacy.
• Ability to work independently and in a team environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Relevant experience in technical consulting or IT roles.