Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT Solutions provider in the UK is seeking a Desktop Support Engineer to enhance their growing Customer Support Function. This role involves resolving customer technical issues, collaborating across teams, and supporting large Enterprise Customers. The ideal candidate will possess 3+ years of experience in technical support along with strong knowledge of Office 365 and troubleshooting skills. Relevant certifications and a degree in a related field are preferred.

Qualifications

• 3+ years of experience in technical support or a related field.
• Relevant Microsoft Technology Certifications preferred.
• Experience in technical consulting or IT is preferred.

Responsibilities

• Owning, investigating, and resolving customer technical issues.
• Participating in knowledge-sharing communities.
• Identifying potential product defects and escalating them.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Education

Bachelor’s degree in computer science, IT, or related fields

Tools

Office 365

Networking

Job description

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Client:

Experis UK

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an ever-growing Customer Support Function. This client has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. Responsibilities include:

• Owning, investigating, and resolving customer technical issues, collaborating across teams, and utilizing troubleshooting tools and practices.
• Participating in communities with peer delivery roles and sharing knowledge where appropriate.
• Developing technical and professional skills through training to resolve customer issues.
• Identifying potential product defects and escalating appropriately to contribute to Microsoft product improvements.
• Communicating effectively in English.
• Demonstrating strong communication and interpersonal skills.
• Having 3+ years of experience in technical support or a related field.
• Exhibiting excellent problem-solving and troubleshooting skills.
• Possessing strong knowledge of Office 365 technology and Office setup & deployment processes.
• Having a good understanding of Office core applications and their integration with various platforms.
• Optional skills include networking, communication protocols, object-oriented programming, and technical literacy.
• Ability to work independently and in a team, with strong organizational skills and attention to detail.

Additional or Preferred Qualifications (PQs):

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in computer science, IT, or related fields.
• Experience in technical consulting or IT is preferred.