Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT Solutions provider is looking for a Desktop Support Engineer in Gloucester to join their Customer Support team. The ideal candidate should have strong problem-solving skills, experience with Office 365 technology, and effective communication skills, with a focus on resolving technical issues for customers.

Qualifications

• 3 years of experience in technical support or related field.
• Experience in technical consulting or IT roles preferred.

Responsibilities

• Own, investigate, and resolve customer technical issues.
• Participate in communities with peer delivery roles.
• Identify potential product defects for Microsoft improvements.

Skills

Fluency in English

Strong communication skills

Problem-solving skills

Troubleshooting skills

Knowledge of Office 365 technology

Education

Bachelor’s degree in Computer Science

Relevant Microsoft Technology Certifications

Tools

Office core applications

Job description

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Client:

Experis UK

Location:

Gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This client has over 10,000 employees worldwide and supports numerous large enterprise customers. The ideal candidate will possess the following skills:

• Own, investigate, and resolve customer technical issues, collaborating within and across teams using troubleshooting tools and practices.
• Participate in communities with peer delivery roles and share knowledge where appropriate.
• Develop technical and professional skills through training and readiness to resolve customer issues.
• Identify potential product defects and escalate appropriately to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong communication and interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology.
• Experience with Office Setup & Deployment processes.
• Proficiency with Office core applications: Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access.
• Understanding of Office integration with platforms like Windows, network shares, mobiles, SharePoint, OneDrive.

Additional or Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in technical consulting or IT roles is preferred.