Customer / Desktop Support Engineer (Office 365)

JR United Kingdom; Telford; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading IT Solutions provider seeks a Desktop Support Engineer to enhance its expanding Customer Support team. This role involves troubleshooting customer issues, developing skills through training, and contributing to product improvements. The ideal candidate has at least 3 years of experience in technical support and strong knowledge of Office 365 technology.

Qualifications

• At least 3 years of experience in technical support or a related field.
• Fluency in English with effective communication skills.
• Relevant Microsoft Technology Certifications.

Responsibilities

• Ownership, investigation, and resolution of customer technical issues.
• Development of technical and professional skills through training.
• Identification of potential product defects and escalation for improvements.

Skills

Problem-solving

Troubleshooting

Communication

Interpersonal skills

Technical literacy

Organizational skills

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Office 365

Windows

SharePoint

OneDrive

Networking protocols (FTP, HTTP)

Job description

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Client:

Experis UK

Location:

Telford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

My client, a leading IT Solutions provider, is seeking to recruit a Desktop Support Engineer to join an expanding Customer Support team. This company has more than 10,000 employees worldwide and supports numerous large Enterprise Customers. The role requires:

• Ownership, investigation, and resolution of customer technical issues, collaborating across teams and utilizing troubleshooting tools.
• Participation in peer communities and sharing knowledge where appropriate.
• Development of technical and professional skills through training and readiness programs.
• Identification of potential product defects and escalation to contribute to Microsoft product improvements.
• Fluency in English with effective communication skills.
• Strong interpersonal skills.
• At least 3 years of experience in technical support or a related field.
• Excellent problem-solving and troubleshooting skills.
• Strong knowledge of Office 365 technology and Office deployment processes.
• Proficiency with Office core applications (Word, Excel, PowerPoint, OneNote, Publisher, InfoPath, Access) and their integration with platforms like Windows, SharePoint, OneDrive, and mobile devices.
• Networking skills and familiarity with protocols such as FTP and HTTP are desirable.
• Object-oriented programming experience.
• Technical literacy and hands-on experience.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Additional or Preferred Qualifications:

• Relevant Microsoft Technology Certifications.
• Bachelor’s degree in Computer Science, IT, or related field.
• Experience in technical consulting or IT roles is preferred.