Customer Delivery Driver - Lerwick

Tesco; Lerwick; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading grocery retailer in Lerwick is looking for a Customer Delivery Driver to deliver shopping to customers. This role offers a pay starting at £13.35 per hour, with flexible working hours and various benefits including holidays and discounts. Candidates must hold a valid UK/EU/EEA driving licence and exhibit strong customer service skills.

Benefits

Holiday starting at 20 days

10% discount

Access to wellbeing services

Life cover

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic) for at least 12 months with no more than 3 penalty points.

Responsibilities

• Deliver customer shopping trips safely and on time.
• Keep the delivery van clean and organized.
• Build relationships with colleagues and customers.

Skills

Customer interaction

Flexibility

Teamwork

Attention to detail

Job description

Overview

Tesco UK • Lerwick • Apply by 26-Sep-2025

Availability Window

Days From time To time Mon 14:00:00 23:00:00 Tue 16:00:00 23:00:00 Thu 17:00:00 23:00:00 Sat 09:00:00 21:00:00

Availability windows indicate the times we would like you to be available to work. We will schedule your contracted hours within these times, and you will have 3 weeks notice of your shifts. We are flexible and welcome applications if your availability is close to these times.

Our Customer Delivery Driver pay starts from £13.35 per hour; this increases to £14.56 for stores inside the M25. Additional payments may apply depending on location.

It’s our policy to offer new colleagues a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would love to hear from you.

What is in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• 10% off and 15% at pay day weekends with the Colleague Clubcard, with an additional card to share with family
• Access to free wellbeing services and resources to support mind, body and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, including discounts, shares and cycle to work schemes
• Uniform provided and policies to support you for life’s moments
• Access to colleague networks to connect with colleagues from diverse backgrounds
• More information about available benefits can be read in the related documents

You will be responsible for

Delivering your part of the customer shopping trip by:

• Keeping the van and trays clean, tidy and organised
• Leaving the back yard clean, tidy and clear of rubbish; pick up litter as you see it
• Washing trays as part of the tray wash process
• Loading the van as required and checking the van for roadworthiness
• Talking to the customer about changes to their order, including substitutions, offering refunds where appropriate
• Taking care of products/deliveries as if they were your own
• Explaining substitutions to the customer and ensuring they are not charged extra
• Delivering during the customer’s time slot
• Calling the customer before arriving if you are early
• Calling the store/centre if running 30 minutes or more late

You will need

• Build relationships with colleagues to create team spirit
• Be warm and welcoming in interactions with customers and colleagues
• Be flexible and responsive to changing customer needs
• Be energetic and driven to deliver beyond expectations and balance home and work
• Share ideas with your Manager and colleagues on store improvements
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day". We aim to be a responsible and sustainable business for all stakeholders, communities, and the planet.

Diversity, equity and inclusion (DEI) at Tesco means everyone is welcome and represented. We welcome conversations about flexible working and different life circumstances.

We are proud to be accredited Disability Confident Leader and provide an accessible recruitment process. For information on accessibility support, please contact us.

Please note: Tesco will recruit individuals who have passed the school leaver’s age. We can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves work in areas such as the warehouse, beverages, counters, bakery and driving roles.

We may close some roles earlier than the advertised end date to manage applicant volumes. We will offer feedback to candidates who attend an interview.

For more information about Tesco, visit www.tescoplc.com