Logistics & Customer Coordinator

Manpower UK Ltd; Winchester; On-site; GBP 37,195,000 - 39,950,000; Full time

Job summary

Manpower UK Ltd is seeking a Logistics & Customer Coordinator in Twyford, Hampshire. The role supports daily operations, ensures smooth delivery processes, accurate administration, and outstanding customer service in a busy logistics environment.

You will work closely with the Customer Services Manager to maintain the company’s reputation for quality and reliability while contributing to team morale and efficiency.

Qualifications

• Experience in logistics, warehouse administration, or a similar role.
• SAP or transport management systems knowledge is advantageous.
• Basic accounting knowledge and data entry confidence.
• Excellent organisational and time-management skills.
• Strong communication and customer service skills.

Responsibilities

• Manage day-to-day logistics and customer service activities in line with company procedures.
• Deliver outstanding customer service at every stage of the process.
• Handle inbound calls and sales enquiries, process orders, and plan efficient delivery routes.
• Organise vehicle loading, maintain customer and order data using SAP, and assist with stock coordination.
• Liaise with the Sales, Accounts, and Operations teams to resolve queries promptly.
• Keep product knowledge up to date and inform customers of new products and developments.
• Support with basic bookkeeping tasks and assist with deliveries when required.
• Follow Health & Safety procedures, reporting any issues as needed.
• Collaborate with other departments and communicate clearly via phone, email, and meetings.

Skills

Logistics experience

Warehouse administration

Communication skills

Customer service

Tools

SAP

Job description

Logistics & Customer Coordinator

Location: Twyford, Hampshire

Pay: £13.50 per hour

Hours: Monday to Friday, 8:30am - 5:00pm

We're seeking a Logistics & Customer Coordinator to join a growing and values-led business based in Twyford. This role is ideal for someone who thrives in a busy logistics environment, enjoys variety in their day, and takes pride in delivering excellent service to customers and colleagues alike.

Purpose of the Role

The Logistics & Customer Coordinator plays a key part in supporting daily operations, ensuring smooth delivery processes, accurate administration, and outstanding customer service. Working closely with the Customer Services Manager, you'll help maintain the business's strong reputation for quality and reliability while contributing positively to team morale and efficiency.

What We're Looking For

We're looking for someone with drive, motivation, and plenty of common sense, someone who enjoys problem-solving, takes initiative, and delivers first-class customer service. You'll be a good communicator who can think on your feet and work effectively in a fast-paced environment.

Key Responsibilities

• Manage day-to-day logistics and customer service activities in line with company procedures.
• Deliver outstanding customer service at every stage of the process.
• Handle inbound calls and sales enquiries, process orders, and plan efficient delivery routes.
• Organise vehicle loading, maintain customer and order data using SAP, and assist with stock coordination.
• Liaise with the Sales, Accounts, and Operations teams to resolve queries promptly.
• Keep product knowledge up to date and inform customers of new products and developments.
• Support with basic bookkeeping tasks and assist with deliveries when required.
• Follow Health & Safety procedures, reporting any issues as needed.
• Collaborate with other departments and communicate clearly via phone, email, and meetings.

Skills & Experience

• Experience in logistics, warehouse administration, or a similar role.
• Knowledge of logistics or transport management systems (SAP experience an advantage).
• Basic accounting knowledge and confidence with data entry.
• Excellent organisational and time-management skills.
• Strong communication and customer service skills.

Personal Attributes

• Driven, reliable, and proactive, with strong problem-solving skills.
• A team player who values collaboration, continuous improvement, and great service.
• Committed to ethical working and upholding company values.

Working Hours

This is a full-time position, working Monday to Friday, 8:30am - 5:00pm, with the occasional bank holiday or weekend shift. Flexibility is required to cover an early shift (AM) when needed.

This is a fantastic opportunity for someone ready to make a difference in a fast-moving logistics team and grow with a company that values its people, customers, and community.