Customer Service Co-Ordinator

Kenect Recruitment Ltd.; Chasetown; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Office-based role

Job summary

Kenect Recruitment Ltd. is recruiting for a Customer Service Co-Ordinator to join a busy food manufacturing business. This role is office-based and 39 hours per week, Monday to Friday, with a salary of £28,000–£30,000 depending on experience.

The role involves coordinating customer requirements, working with Production Planning and Transport, and providing holiday cover across multiple areas. The successful candidate will be organised, proactive and comfortable communicating with colleagues at

Qualifications

• Excellent communication and interpersonal skills.
• Strong attention to detail and a high level of accuracy.
• Good numerical skills.
• Excellent organisational and time-management skills.
• Ability to prioritise workload and work to deadlines.
• Confidence using computers and Microsoft Word and Excel.
• Knowledge of Oracle would be an advantage.
• Knowledge or experience of pallet systems.

Responsibilities

• Acting as a key contact for customers and internal teams.
• Building strong working relationships with colleagues across all levels of the business.
• Coordinating customer requirements and ensuring orders are processed accurately.
• Working closely with Production Planning and Transport to ensure customer needs are met.
• Identifying potential issues, escalating where necessary and helping to find practical solutions.
• Maintaining accurate customer, order and operational information.
• Working with pallet systems.
• Managing and prioritising your workload to meet deadlines.
• Providing holiday cover for Production Planning and Transport.
• Taking ownership of your responsibilities and ensuring tasks are completed accurately and on time.

Skills

Communication skills

Interpersonal skills

Organised

Time management

Tools

Microsoft Word

Excel

Oracle

Pallet systems

Job description

Customer Service Co-Ordinator

£28,000 – £30,000 per annum DOE | 39 hours per week | Monday – Friday | Office Based

Are you an organised, confident and customer-focused professional looking for a varied role where no two days are quite the same?

We’re looking for a Customer Service Co-Ordinator to join a successful food manufacturing business. This is a fantastic opportunity for someone who enjoys working with people, solving problems and getting involved across different areas of the business.

You won’t be restricted to customer service alone. You’ll work closely with Customer Service, Production Planning and Transport, and will be trained to provide holiday cover across both Production Planning and Transport when required.

What will you be doing?

As Customer Service Co-Ordinator, you’ll play an important role in keeping things running smoothly and ensuring customers receive an excellent service.

Your responsibilities will include:

• Acting as a key contact for customers and internal teams.
• Building strong working relationships with colleagues across all levels of the business.
• Coordinating customer requirements and ensuring orders are processed accurately.
• Working closely with Production Planning and Transport to ensure customer needs are met.
• Identifying potential issues, escalating where necessary and helping to find practical solutions.
• Maintaining accurate customer, order and operational information.
• Working with pallet systems.
• Managing and prioritising your workload to meet deadlines.
• Providing holiday cover for Production Planning and Transport.
• Taking ownership of your responsibilities and ensuring tasks are completed accurately and on time.

What are we looking for?

We’re looking for someone who is organised, reliable, proactive and confident communicating with people at all levels.

You’ll need:

• Excellent communication and interpersonal skills.
• Strong attention to detail and a high level of accuracy.
• Good numerical skills.
• Excellent organisational and time-management skills.
• The ability to prioritise your workload and work to deadlines.
• Confidence using computers and Microsoft Word and Excel.
• Knowledge of Oracle would be an advantage.
• Knowledge or experience of pallet systems.
• The ability to identify problems and take a proactive approach to resolving them.
• The confidence to work independently and use your own initiative.
• A flexible attitude and willingness to support different areas of the business when required.

Experience in customer service, food manufacturing, production planning, logistics or transport would be advantageous, but we’re particularly interested in finding someone with the right attitude, organisation and willingness to learn.

Why join?

This is more than a traditional customer service role. You’ll have the opportunity to learn different aspects of the operation, develop your skills and become a valuable part of a busy and successful food manufacturing business.

You’ll benefit from:

• £28,000 – £30,000 per annum, depending on experience
• 39 hours per week
• Monday to Thursday 8am – 5pm
• Friday 8am – 4pm
• 1-hour unpaid lunch each day
• Office-based, Monday to Friday
• A varied role working across Customer Service, Production Planning and Transport
• The opportunity to develop your skills and take on additional responsibilities