Customer Controller: Logistics & Delivery Specialist

Culina; Appleton Thorn; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support (EAP)

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is seeking a Customer Controller in the UK to be the first contact for customers regarding deliveries, supporting planning and ensuring orders are accurate. You will liaise with multiple teams to manage changes, track deliveries, and maintain system data.

The role emphasizes accurate reporting, adherence to timelines, and using customer-specific systems. Prior experience in customer service and strong numeracy are valued.

Qualifications

• GCSE grade C or above in Maths and English.
• Equivalent of 5 GCSE grade C or above.
• Experience in a customer service environment.
• Good knowledge of Microsoft Excel and Outlook.

Responsibilities

• Be the first point of contact with customers for deliveries and inquiries.
• Ensure orders are accurately created on ESL in-house system.
• Liaise with Planning Teams and action change requests for consignments.
• Action Driverline calls and monitor delivery compliance.
• Prepare reports such as dashboards and discrepancy reports as required.
• Maintain accurate information and seek sign-off when guidance is needed.
• Learn and use Customer-specific systems and capture additional costs.

Skills

Customer service experience

Numeracy

Literacy

Geographical knowledge

Education

GCSEs: Maths and English (grade C+)+

Equivalent of 5 GCSEs grade C+

Tools

Microsoft Excel

Microsoft Outlook

Job description

Culina is seeking a Customer Controller in the UK to be the first contact for customers regarding deliveries, supporting planning and ensuring orders are accurate. You will liaise with multiple teams to manage changes, track deliveries, and maintain system data.

The role emphasizes accurate reporting, adherence to timelines, and using customer-specific systems. Prior experience in customer service and strong numeracy are valued.