Customer Service Administrator - Office-Based Logistics

Culina Group Limited; Salford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina Group Limited in Salford is seeking a Customer Service Administrator to join our Contract Logistics team on a full‑time, permanent basis. You will support day‑to‑day customer services, maintain reports, and help resolve order and delivery issues in a busy office environment.

Working hours are Monday to Friday with a rotating start, and the role offers a proactive, detail‑led approach and opportunities to develop within a growing logistics partner.

Qualifications

• Attention to detail and accuracy in day-to-day tasks.
• Good geographical knowledge for logistics routing and coordination.
• Proficient with Microsoft Excel, PowerPoint and Outlook.
• Ability to work without direct supervision in a fast-paced environment.
• Excellent communication skills to convey information accurately.
• Ability to prioritise and meet deadlines under pressure.
• Capable of working solo or as part of a team.
• Proactive decision maker seeking process improvements.

Responsibilities

• Resolve various customer service queries and requests.
• Create daily/weekly/monthly service reports and compliance exports.
• Chase orders and resolve delivery issues.
• Check daily order audits and plan parcel traffic orders.
• Coordinate export order collections with hauliers and quotes.
• Maintain export control tools and special delivery orders.
• Use customer web-based order confirmation systems and ensure compliance.
• Aim to exceed KPIs and capture charges outside contract.

Skills

Attention to detail

Geographical knowledge

Excellent communication skills

Ability to work without direct superv,

Work under pressure

Prioritise workload

Team player / independent

Proactive decision maker

Tools

Microsoft Excel

PowerPoint

Outlook

Job description

Culina Group Limited in Salford is seeking a Customer Service Administrator to join our Contract Logistics team on a full‑time, permanent basis. You will support day‑to‑day customer services, maintain reports, and help resolve order and delivery issues in a busy office environment.

Working hours are Monday to Friday with a rotating start, and the role offers a proactive, detail‑led approach and opportunities to develop within a growing logistics partner.