Customer Controller – Transport Logistics

Culina Group Limited; Warrington; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina Group Limited is seeking a Customer Controller to join our Transport Logistics division in the UK. You will be the first contact for customers, handling deliveries from collection to delivery, and ensuring orders are accurately created on ESL.

Expect a 4 on 4 off days shift (06:00–18:00) with a strong focus on delivery accuracy, cost capture, and proactive issue resolution. You will liaise with planning, forecasting and account teams, learn customer systems, and produce regular dashboards

Qualifications

• GCSE grade C or above in Maths and English.
• Equivalent of 5 GCSEs grade C or above.
• Previous experience within a customer service environment.
• Good geographical or transport knowledge.
• Good numeracy and literacy level to carry out tasks.
• Good knowledge of Microsoft systems; Excel and Outlook.

Responsibilities

• Be the first point of contact with customers about deliveries; escalate issues as required.
• Create all customer orders on ESL in-house system per requirements.
• Coordinate with Planning Teams to ensure loads are collected and delivered.
• Action Driverline calls.
• Liaise with Forecasting, Planning and AM teams regarding extra or short-notice loads.
• Monitor delivery compliance and investigate delays to a satisfactory conclusion.
• Ensure information is accurate and signed off when guided.
• Learn and use Customer-specific systems as required.
• Capture and report additional costs within agreed timeframes.
• Complete reports (dashboards, discrepancies) with CS Manager / Account Manager.
• Ensure consignments are rated per the Commercial rate card.
• Complete a daily task list before end of day.
• Support Customer Service team as needed.
• Stay updated with ESL intranet news items, vacancies and process updates.

Skills

Customer service

Geography knowledge

Numeracy

Literacy

Microsoft Excel

Microsoft Outlook

Education

GCSEs Maths and English

Equivalent of 5 GCSEs (C or above)

Tools

Microsoft Excel

Microsoft Outlook

Job description

Culina Group Limited is seeking a Customer Controller to join our Transport Logistics division in the UK. You will be the first contact for customers, handling deliveries from collection to delivery, and ensuring orders are accurately created on ESL.

Expect a 4 on 4 off days shift (06:00–18:00) with a strong focus on delivery accuracy, cost capture, and proactive issue resolution. You will liaise with planning, forecasting and account teams, learn customer systems, and produce regular dashboards