Transport Customer Controller - Logistics Specialist

Culina; Warrington; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is recruiting a Customer Controller to join our Transport Logistics division in Warrington. You will be the first point of contact for customers, handling deliveries from collection to final delivery while ensuring orders are correctly created in the ESL system and liaising with Planning on changes.

The role requires strong customer service experience, GCSEs, and good geography/transport knowledge. Shift pattern is 4 on 4 off days, 6:00-18:00, with a competitive salary.

Qualifications

• GCSE grade 'C' or above in Maths and English
• Equivalent of 5 GCSE grade 'C' or above
• Previous experience within a customer service environment
• Good geographical or transport knowledge
• Good numeracy and literacy level in order to carry out tasks efficiently and accurately
• Good knowledge of Microsoft systems; Excel and Outlook in particular

Responsibilities

• To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
• Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer's requirements
• Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
• Action Driverline calls
• To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
• Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
• Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
• Requirement to learn and use Customer specific systems
• Ensure all additional costs are captured and reported correctly within the agreed timeframe
• Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
• Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
• Complete a daily task list as confirmation all requirements are fulfilled before end of day
• Support Customer Service team as a whole as and when required / asked
• Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system

Skills

Customer service

Geography knowledge

Numeracy

Literacy

Microsoft Excel

Microsoft Outlook

Education

GCSE Maths & English (grade C or above)

Tools

ESL in-house system

Job description

Culina is recruiting a Customer Controller to join our Transport Logistics division in Warrington. You will be the first point of contact for customers, handling deliveries from collection to final delivery while ensuring orders are correctly created in the ESL system and liaising with Planning on changes.

The role requires strong customer service experience, GCSEs, and good geography/transport knowledge. Shift pattern is 4 on 4 off days, 6:00-18:00, with a competitive salary.