Customer Contact Executive Fast-Paced Support, Temp to Perm

Office Angels; Crawley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Pension

Eye care vouchers

Consultant support

Interview coaching

Job summary

Office Angels is recruiting a Customer Contact Executive in Crawley to handle a high volume of calls from customers and third parties. You will gather information, resolve queries and keep cases progressing while delivering a friendly, professional service.

In this fast-paced role you'll record accurate data, use multiple systems, and share updates with customers. The role is full-time on-site with temp-to-perm potential and weekly pay.

Qualifications

• Previous experience in a call centre, contact centre or telephony-based role.
• Excellent communication and listening skills.
• Strong customer service focus with quick rapport-building.
• Comfortable handling sensitive conversations professionally.

Responsibilities

• Manage a high volume of inbound and outbound calls with customers and third parties.
• Obtain and verify information to progress cases and update records accurately.
• Handle queries and provide timely progress updates to customers.
• Record keeping and administration across internal systems.
• Collaborate with team to support busy periods and maintain service levels.

Skills

Call center

Customer service

Data entry

Empathy

Multichannel

Tools

CRM software

Job description

Office Angels is recruiting a Customer Contact Executive in Crawley to handle a high volume of calls from customers and third parties. You will gather information, resolve queries and keep cases progressing while delivering a friendly, professional service.

In this fast-paced role you'll record accurate data, use multiple systems, and share updates with customers. The role is full-time on-site with temp-to-perm potential and weekly pay.