Customer Contact Executive - Immediate Start

Office Angels; Crawley; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Weekly pay

Pension

Eye care vouchers

Consultant support

Interview coaching

Job summary

Office Angels is recruiting a Customer Contact Executive in Crawley to handle a high volume of calls from customers and third parties. You will gather information, resolve queries and keep cases progressing while delivering a friendly, professional service.

In this fast-paced role you'll record accurate data, use multiple systems, and share updates with customers. The role is full-time on-site with temp-to-perm potential and weekly pay.

Qualifications

• Previous experience in a call centre, contact centre or telephony-based role.
• Excellent communication and listening skills.
• Strong customer service focus with quick rapport-building.
• Comfortable handling sensitive conversations professionally.

Responsibilities

• Manage a high volume of inbound and outbound calls with customers and third parties.
• Obtain and verify information to progress cases and update records accurately.
• Handle queries and provide timely progress updates to customers.
• Record keeping and administration across internal systems.
• Collaborate with team to support busy periods and maintain service levels.

Skills

Call center

Customer service

Data entry

Empathy

Multichannel

Tools

CRM software

Job description

Customer Contact Executive

Location: Crawley
Hours: Monday to Friday, 9:00am - 5:00pm (Full Time, Onsite)
Pay: £12.83 per hour
Contract: Temp to Perm

Join a Busy Customer Contact Team

Are you confident on the phone and enjoy helping customers? We're looking for a proactive and personable Customer Contact Executive to join a growing team in Crawley.

This is a fast-paced role where you'll spend a large proportion of your day speaking with customers and third parties over the phone, gathering information, resolving queries and ensuring cases continue to progress smoothly. If you thrive in a customer-focused environment and enjoy building rapport with people, we'd love to hear from you.

The Role

As a Customer Contact Executive, you'll be responsible for managing a high volume of inbound and outbound calls, supporting customers throughout their journey and ensuring all information is accurately captured and recorded.

Key Responsibilities

• Customer Contact & Case Progression
• Make a high volume of outbound calls to customers and third parties to obtain information and progress cases.
• Handle inbound customer enquiries professionally and efficiently.
• Build rapport with customers whilst delivering an excellent customer experience.
• Take ownership of customer queries and work proactively towards resolution.
• Keep customers informed with regular updates throughout the process.
• Communicate via telephone, email, text and other channels where required.
• Call Handling & Information Gathering
• Obtain and verify important information from customers and third parties.
• Ask relevant questions to accurately assess each case.
• Ensure all conversations are handled professionally, empathetically and in line with company procedures.
• Manage follow-up calls and ongoing customer contact to ensure cases progress without delay.
• Record Keeping & Administration
• Accurately update customer records following every interaction.
• Log call outcomes and maintain clear case notes on internal systems.
• Ensure customer information is recorded correctly and kept up to date.
• Complete any supporting administration associated with customer cases.
• Team Support
• Participate in team meetings and contribute to a positive working environment.
• Work collaboratively with colleagues to deliver excellent customer outcomes.
• Support wider team activity during busy periods when required.

What We're Looking For

• Previous experience within a call centre, contact centre, customer service or telephone-based role.
• Confident speaking with customers and managing a high volume of calls.
• Excellent communication and listening skills.
• Strong customer service focus with the ability to build rapport quickly.
• Comfortable handling sensitive conversations professionally and empathetically.
• Good attention to detail and accurate data entry skills.
• Competent IT skills and confidence using multiple systems.
• Positive attitude and ability to work effectively within a fast-paced team environment.

Additional Benefits of Working Through Office Angels

• Weekly pay.
• 28 days paid annual leave (based on accrual).
• Pension scheme with employer contributions.
• Eye care vouchers and contribution towards VDU glasses where applicable.
• Dedicated consultant support throughout your assignment.
• Access to permanent opportunities and interview coaching whilst temping.

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website