Customer Contact Centre Advisor

Confidential; Wolverhampton; On-site; GBP 28,000 - 29,000; Full time

Job summary

Confidential is recruiting for a Customer Contact Centre Advisor to join a busy logistics and distribution operation in Wolverhampton. You will handle customer enquiries by telephone and use IT systems to record and update information.

The role requires previous customer service experience, a good telephone manner and flexibility to work shifts between 06:00 and 22:00, across 5 days out of 7 including weekends. Immediate start and 37.5 hours per week. Pay is 14.21 per hour.

Qualifications

• Previous customer service experience.
• Excellent telephone manner and communication skills.
• Good IT skills and confidence using computer systems.
• Ability to remain calm and professional when dealing with customers.
• Good attention to detail and accurate data entry.
• Ability to work effectively in a busy environment.
• Flexible approach to working hours and business requirements.
• Must be available to work any 5 days out of 7.
• Weekend working will be required.
• Flexibility to work early, middle and late shifts.

Responsibilities

• Handle customer enquiries and provide a professional and efficient service.
• Communicate with customers by telephone and use computer systems to record and update information accurately.

Skills

Customer service

Telephone manners

IT skills

Data entry

Attention to detail

Communication skills

Calm under pressure

Teamwork

Tools

Computer systems

Job description

Customer Contact Centre Advisor Logistics & DistributionLocation: Wolverhampton
Pay Rate: 14.21 per hour
Hours: 37.5 hours per week
Start Date: Immediate
Working Pattern: 5 days out of 7, including weekends
Shift Hours: Between 06:00 and 22:00
Pertemps are currently recruiting for Customer Contact Centre Advisors to join a busy logistics and distribution business based in Wolverhampton.
This is an excellent opportunity for someone with strong customer service skills, a good telephone manner and confidence using IT systems.
The RoleAs a Customer Contact Centre Advisor, you will be responsible for handling customer enquiries and providing a professional and efficient service. You will communicate with customers by telephone and use computer systems to accurately record and update information.

Key Requirements

• Previous customer service experience
• Excellent telephone manner and communication skills
• Good IT skills and confidence using computer systems
• Ability to remain calm and professional when dealing with customers
• Good attention to detail and accurate data entry
• Ability to work effectively in a busy environment
• Flexible approach to working hours and business requirements
• Must be available to work any 5 days out of 7
• Weekend working will be required
• Flexibility to work early, middle and late shifts

Working HoursThe operation runs from 06:00 to 22:00, so shift work will be required. You will work 37.5 hours per week, across 5 days out of 7.
Due to the nature of the business, flexibility is important, as there may occasionally be a requirement to accommodate last-minute changes to meet business needs.
Pay & Benefits 14.21 per hour
37.5 hours per week
Immediate start available