Customer Service Advisors

Gi Group UK; Littlehampton; On-site; GBP 24,000 - 25,000; Full time

Benefits offered by this job

On-site parking

Weekly pay

Gym discount

Job summary

Gi Group UK in Littlehampton, BN17, is hiring a Customer Service Advisor for a temporary contract (2 November–18 December). The role is 37.5 hours per week, Monday–Friday, 08:45–17:15, with weekly pay.

You will handle high-volume inbound calls, place orders over the phone, respond to queries, and maintain accurate records. Training provided; on-site parking available.

Qualifications

• Excellent customer service and communication skills.
• Confident on the phone for extended periods.
• Strong computer literacy and ability to multitask across systems.
• Excellent spoken and written English.

Responsibilities

• Handle high-volume inbound calls for Line 1 clients in a fast-paced environment.
• Place and process orders accurately over the phone.
• Respond to customer queries, providing clear updates and first-time resolution where possible.
• Complete admin tasks, including processing paper prescriptions (though mainly telephone-based).
• Escalate issues appropriately and follow work instructions.
• Maintain documentation and deliver a professional customer experience with full training provided.

Skills

Customer service

Communication

English proficiency

Multitasking

Telephone support

Computer literacy

Tools

CRM systems

Job description

Customer Service Advisor - Littlehampton BN17

Duration: Temporary contract from 2nd November-18th December

Monday-Friday 08:45-17:15 (37.5 Hours)

Salary: £13.85 per hour (weekly pay)

Benefits

• Free safe on-site parking


• Weekly pay


• 10 % off pure gym membership

Key Responsibilities of a Customer Service Advisor

• Handle high-volume inbound calls for Line 1 clients in a fast-paced environment


• Place and process orders accurately over the phone


• Respond to customer queries, providing clear updates and first-time resolution where possible


• Complete admin tasks, including processing paper prescriptions (although the role will be predominantly telephone-based)


• Escalate issues appropriately and follow agreed work instructions/procedures


• Maintain accurate documentation and deliver a professional customer experience (full training provided)

Requirements of a Customer Service Advisor

• Are confident working on the phone for extended periods


• Have excellent customer service and communication skills


• Are comfortable speaking with clients and supporting them with a variety of enquiries


• Possess strong computer literacy


• Can effectively multitask across multiple systems simultaneously


• Have an excellent standard of spoken and written English


• Can learn new processes quickly and work in a fast-paced environment